Privacy Statement
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use Red Magic’s online casino services in Canada. We take your privacy seriously and describe below the types of data we collect, how we use it, and the choices available to you.
Types of data we collect
Personal data
When you register an account or contact us we may collect personal information such as your name, date of birth, email address, phone number, billing and mailing address, identity documents for verification, and payment details. We do not knowingly accept registrations from people under 18 years of age.
Technical data
We automatically gather technical information about your device and connection. This may include IP address, browser type, device identifiers, operating system, and device settings. We use this data to keep the site secure and to improve performance on desktop and mobile.
Transactional and activity data
We record activity related to your account, such as game play, bets, deposits, withdrawals, bonus activity, and support interactions. Transactional records are retained for operational, fraud-prevention, and compliance purposes.
How we use your information
We use personal and technical data to operate your account, process deposits and withdrawals, verify identity, prevent fraud, provide customer support, and meet legal obligations. We also use aggregated or anonymized data to monitor site performance and improve our services. Where required, we will obtain your consent for marketing communications and allow you to opt out.
Data protection practices
We protect your information using administrative, technical, and physical safeguards. These measures include secure access controls, encryption for data in transit, and regular security reviews. Access to personal data is limited to staff and service providers with a legitimate business need.
Cookies and tracking technologies
We use cookies, web beacons, and similar technologies to remember your preferences, analyze usage patterns, and support security. You can manage cookie preferences in your browser or through available opt-out controls. Disabling cookies may affect site functionality and your user experience.
User rights
Subject to applicable law, you have the right to access, correct, or request deletion of your personal information. You can also object to or restrict certain processing and request a copy of data we hold about you. To make a request contact our privacy team at [email protected].
Access, correction and deletion
We aim to respond to access and correction requests in a timely manner. We may require identity verification before making changes. In some cases we may retain certain records where retention is necessary for legal, regulatory, or legitimate business purposes.
Information sharing and third parties
We share information with service providers who support payments, identity verification, game delivery, analytics, and customer support. We may also disclose data to comply with law enforcement or regulatory requests. Third parties are required to protect your data and use it only for the purposes we specify.
Privacy policy updates
We may update this policy from time to time. When changes are material we will make a clear notice on the site and publish the revised policy. Continued use of our services after updates means you accept the revised terms.
If you have questions about this policy or wish to exercise your privacy rights, contact [email protected]. For support with account issues please use the site help options.