Red Magic Casino Responsible Gambling
At Red Magic we are committed to safer play and to keeping players in control. Player safety is a priority for us, and we provide clear tools and guidance so you can enjoy gaming in a controlled, responsible way. This page explains our approach, the account controls available, signs of problem gambling, and where to find professional help in Canada.
Player protection principles
We aim to promote safer gambling by making tools easy to access and by offering clear, practical options to limit play. Our approach focuses on prevention, early intervention, and supporting customers who need more time away from gambling. We treat every request for help confidentially and without judgment.
Activity-control tools
Deposit limits
Players can set daily, weekly, or monthly deposit limits from the account settings. These limits apply to all payment methods and help you control how much you add to your account. Limits can be increased only after a waiting period to avoid impulsive changes.
Loss limits
Loss limits let you cap the total amount you can lose over a selected period. This helps keep spending predictable and can be adjusted within the account tools. If you need assistance setting an appropriate limit, contact our support team for guidance.
Time limits and account breaks
Use session time limits and play reminders to manage how long you spend gambling. You can also take a short account break for a set number of days. During a break you will not be able to place bets or play.
Self-exclusion
Self-exclusion is available for longer-term breaks. You can choose a self-exclusion period from your account area and request support to make it permanent. While your account is excluded you will be unable to access gaming services and we will not market to you.
Signs of problematic behaviour
- Increasing time spent gambling despite negative consequences
- Chasing losses or regularly betting more than planned
- Borrowing money or neglecting responsibilities to gamble
- Hiding gambling activity from friends or family
- Feeling anxious, restless, or irritable when not gambling
Tips for maintaining control
Set realistic deposit and session limits, stick to a budget, and use play reminders. Avoid gambling when stressed or under the influence of alcohol. Review activity history regularly to stay aware of your spending patterns. If you notice warning signs, consider reducing limits or taking a break.
Professional help and support organisations
If you need further support, contact provincial problem gambling helplines or recognized services such as your local gambling helpline and trusted health providers like CAMH. For immediate assistance or to discuss account restrictions, reach out to our support team via your account. If you prefer, RedMagic staff can guide you to appropriate local resources and explain how to activate tools such as self-exclusion.