Contact our team
Support is available to help with questions, account-related issues, technical concerns, or general feedback. If you need assistance with deposits, withdrawals, verification, promotions, or site performance, our Canada-based team can respond by email, phone, or live chat. We aim for timely, clear replies so you can manage your account and return to play. Urgent account matters receive priority handling during support hours, and agents can guide you through payments, limits, and verification steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email; live chat available) |
| General enquiries | [email protected] (email) |
| Affiliate enquiries | [email protected] (email) |
| Phone | +1 416 592 4783 (voice support) |
| Working hours | Mon-Sun, 06:00-23:00 ET |
Email Support
Email is the preferred way to contact us for detailed requests, account-related issues, or any situation that requires explanations or supporting documents. When you write, include a clear subject line and your current contact details so we can respond without delay. Attach any relevant files and state your account ID to help us process your request faster.
Contact Form
Response Time
Our support team aims to reply to most inquiries within one business day. Simple account or payment questions are often handled the same day, while more complex matters, such as verification or security investigations, may take longer depending on the issue. We’ll keep you informed of progress and provide an estimated timeframe when a case requires extra review.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve our site, please get in touch; we read every message and use input to refine features, promos and support. Your comments help shape updates and make the experience better for Canadian players. Send thoughts to [email protected] or use the contact form.