General Terms and Conditions

These Terms and Conditions set out the rules that apply when you use Red Magic. They explain our relationship with players, your responsibilities, and how we manage accounts, promotions, deposits and withdrawals. By creating an account and using our services you accept these terms and any additional rules published on the site.

Account responsibilities

You are responsible for keeping your account information accurate and secure. You must not share login details or allow others to access your account. We may require identity or address verification at any time, particularly before processing withdrawals. If we suspect fraud, money laundering or other prohibited activity we may suspend or close accounts and hold funds pending investigation.

Eligibility requirements

Accounts are limited to persons who meet the legal age to gamble in their jurisdiction and who are permitted to use our services. Only one account is permitted per person, household or payment method unless otherwise authorised. Using false information, or operating multiple accounts to avoid limits or bonus rules, is not permitted and may lead to account closure.

Acceptable platform use

Use of the platform must be lawful and honest. Prohibited activity includes collusion, use of automated software, chargeback abuse, and any attempt to manipulate game outcomes or systems. You must comply with any site rules, game-specific requirements and limits. We reserve the right to restrict or refuse play that appears abusive or contrary to fair play.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which form part of these Terms and Conditions. Bonus offers may require opt-in, have wagering requirements, game weighting, maximum bet limits during bonus play, expiry dates and other conditions. Abuse of promotional offers may result in forfeiture of bonus funds and winnings. Always check the promotion page for the current eligibility and requirements.

Deposits and withdrawals

Accepted payment methods, minimums, processing times and any fees are set out in the cashier. We may require additional documentation for deposits and withdrawals to complete KYC checks. Withdrawals may be delayed while verification and security checks are completed. We may apply limits to withdrawals, and funds may be held if account activity requires review.

Verification

We may ask for ID, proof of address and proof of payment method. Failure to provide required documents can result in a freeze on withdrawals and account suspension until checks are complete.

Dispute resolution

If you have a dispute with us, contact support and provide full details so we can investigate. We aim to respond promptly and to resolve matters fairly. If you remain unsatisfied, we will outline any available escalation steps or external complaint routes that apply under local law.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. We will publish revised terms on the site and, where appropriate, notify account holders. Continued use of the service after changes are published constitutes acceptance of the updated terms. If you have questions about these terms, contact RedMagic support for assistance.